Banks around the world are using the suite's componentised business solutions to help drive their customer service, retention and core operational strategies through improved visibility of customer relationships and increased front to back office efficiencies. The flexibility and functional breadth of these solutions helps banks to optimise the customer experience, improve operational efficiencies and excel through innovation, ensuring banks drive profitability and maintain compliance.
Silverlake Symmetri Core Banking solution is a universal banking system that provides comprehensive instrument and product coverage for deposits, retail and corporate lending, payments, trade finance and treasury management. One of the leading core banking solutions in the world today, Silverlake Symmetri Core Banking covers the entire spectrum of your bank’s business from retail to commercial banking.
In addition, Silverlake Symmetri Core Banking helps banks more readily redefine core banking to help manage growth.
Silverlake Symmetri offers multiple and flexible pricing and contracting engagement models thereby enabling broad spectrum of Financial Institutions (FIs) and banks i.e. tier-1 to tier-3 to realize savings on the total cost of ownership.
The Silverlake Symmetri Core Banking solution provides the following banking capabilities:
| Silverlake Symmetri Core Banking
Banks worldwide are in the process of transforming their core banking business to adapt to new market and industry drivers.
Silverlake Symmetri Customer Management is a suite of personal banking solutions helping banks resolve the dichotomy between fulfilling clients' demands for an enhanced experience with their own need to optimise these relationships for higher risk-adjusted profitability.
Silverlake Symmetri Customer Management helps you create more profitable customer relationships by balancing the client's growing demands for a convenient, individualised and value-for-money experience with your desire for higher levels of sales generation and optimised interactions. You can respond quickly to changing business conditions, market regulations and evolving client needs. Silverlake Symmetri Customer Management leverages business process management (BPM) and business activity monitoring (BAM) to help you establish standards, automate tasks and processes, and distribute work across all business channels.
|Silverlake Symmetri Customer Management Solution Suite
Transformed into a competitive landscape where advances in technology and access to information has clearly placed the customer in the driver’s seat.
Silverlake Symmetri Concierge solution helps remove the traditional physical barrier of the teller counter to provide a more personalised service and deepen customer relationships. With Silverlake Symmetri Concierge, banks can utilise tablet devices to provide staff with real-time access to the bank’s transaction processing system, helping them better serve and engage with clients when they are away from the counter.
Deployed on iPads and tablets, Silverlake Symmetri Concierge is a multi-mode online banking solution. You can flexibly switch between modes, depending on who is using the tablet:
|Silverlake Symmetri Concierge
Advances in technology and consumers’ access to information are at the forefront of this change making it imperative for banks to offer excellent and unique services to stay competitive.
Silverlake Symmetri Branch Delivery System provides banks with an integrated, centralised solution for customer relationship management (CRM) and branch banking services. It enables retail banks to create more profitable relationships and guide customer interactions to improve sales generation. The solution provides a complete customer and account serving proposition for retail banks which enhances staff effectiveness, monitors and optimises operational performance and improves compliance and control through process driven systems.
Silverlake Symmetri Branch Delivery System helps banks raise their service standards across multiple channels and create more profitable customer relationships by:
The solution suite consists of the following two components:
|Silverlake Symmetri Branch Delivery System
Due to digital developments around the world, the banking industry is seeing customer attitudes and behavior evolve more rapidly and dramatically than ever before forcing banks to rethink how they interact with their customers.
Silverlake Symmetri Direct Banking is an ‘always on, always connected, always with you’ Internet banking solution platform that helps banks provide customers with banking services via the web, mobile or tablet. It helps banks adapt to a new generation of consumer behaviour and enhance the total customer experience by providing personal financial planning (PFM) tools, out-of-the box integration with social media platforms, and business process management (BPM) capabilities that traverse channels.
Silverlake Symmetri Direct Banking helps you:
|Silverlake Symmetri Direct Banking
Consumers today want a mobile, relevant and personalised banking experience that includes not only secure transactional support but also comprehensive financial management tools and the ability to research and buy products, as if in a retail store.
The driving force behind Islamic banking is increased access to funds and convenient services offered by Islamic financial institutions which traditionally were perceived to be provided by conventional lending institutions.Islamic banks therefore need to ensure they are meeting the standards and expectations of the rapidly evolving new generation of consumers. In this context, both Islamic and conventional banks need to differentiate themselves to stay competitive and ensure profitability and growth.
Silverlake Symmetri Islamic Core Banking solution offers a state of the art core banking platform that supports comprehensive products based on Sharia’h compliance contracts for retail customers’ investment and financing needs.
|Silverlake Symmetri Islamic Core Banking System
With a compound annual growth rate (CAGR) of 15- 16 percent year on year, it is no surprise that Islamic finance is one of the most rapidly growing segments of the global financial services ecosystem.
Silverlake Symmetri Exposure Manager gives banks a comprehensive, real-time solution for collateral and limits management across the enterprise. The solution suite can be integrated with existing core banking, trade finance and treasury systems for up-to-the-minute valuation of collateral assets and continual monitoring of internal and external credit limits across products and complex company structures.
Covering a wide range of asset classes and valuation methods, and offering superior reporting capabilities, Silverlake Symmetri Exposure Manager provides a centralised, holistic view of exposure to risk. It enables banks to meet current regulatory and market challenges by helping them to:
Silverlake Symmetri Exposure Manager solution suite consists of the following components:
|Silverlake Symmetri Exposure Manager
With regulatory requirements making it critical for every bank to monitor the risks they face more closely than ever, integral to the risk management process is the proper usage of collateral which banks need up-to-date and accurate assurance of the precise value as security against potential defaults and losses.
With card payments continuing to grow globally at a rapid pace, payments and transactions have become second nature to consumers. As a result, the global cards market is now growing faster than ever, presenting financial institutions with a range of opportunities and challenges.
There are 4 key market trends driving card management:
Silverlake Symmetri can help.
Silverlake Symmetri Card Management solution suite includes universal card, ATM management and 3D secure systems, designed to help both card-acquiring and card-issuing banks run efficient, flexible, secure operations. With our solution suite, banks can meet customer demands for new services and increase market share more rapidly, while improving cross-selling and up-selling to drive loyalty and profitability. The solution suite also enables banks to ensure regulatory compliance with ease and reduce fraud and risk.
The solution suite includes the following components:
|Silverlake Symmetri Card Management Solution Suite
The global cards market is now growing faster than ever, presenting financial institutions with a range of opportunities and challenges.
|Silverlake Symmetri OmniCard
It is vital that banks have the operational capabilities to launch new card products as quickly as possible, improve customer service to increase loyalty and cross-sales, and maximize profitability.
|Silverlake Symmetri Islamic OmniCard
Islamic banks are faced with a persistent demand from their customers to produce card-based financing options, payment convenience, and the ability to pay for purchases in accordance with the Sharia’h.